Support

Contact us

Email members@wsdba.org. We answer during Nevada business hours, Monday to Friday, and aim to reply within one business day.

Please write from the email address on your membership where you can — it lets us confirm who you are without a round trip. If you are reporting a problem, telling us what you tapped, what you expected and what happened instead gets it fixed far faster than a description of the symptom alone.

Common questions

I cannot sign in

Use password reset first — it is the fastest route back in, and it works the same in the app as on the website. If the reset email does not arrive within a few minutes, check your spam folder before writing to us; if it is not there, email us and we will verify you another way.

I have two-factor authentication on and cannot get a code

Use one of the recovery codes you were shown when you turned it on. If you no longer have them, email us from the address on the account and we will verify you and switch two-factor off so you can sign in and set it up again.

How do I update my business listing?

Sign in, then go to My listing. You can change your business name, tagline, description, opening hours, contact details and category, and add photographs — from your camera roll or straight from your camera in the app. View public page opens your listing exactly as a visitor sees it.

Where do enquiries from the public go?

To Messages in the portal, and to the email address on your account. Anyone who uses the contact form on your public listing reaches you there. You can mark each one read or handled so nothing gets lost.

Notifications are not arriving on my phone

Open Account and check notifications are turned on there, then check that iOS or Android has not blocked them for the app in your phone’s own Settings — both have to be on. The same screen has a Send me a test notification button, which is the quickest way to tell which of the two is the problem.

How do I change my password or turn on two-factor?

Account, in the portal or the app. Two-factor uses any authenticator app.

How do I delete my account?

You can do it yourself, immediately, without asking anyone — these are the steps, along with exactly what is erased and what we are required to keep. Export your data first if you want a copy; it is one button on the same screen.

What does membership cost, and how do I join?

Membership is arranged through the association, not inside the app — there is nothing to buy in the app and no pricing in it. If you are not yet a member, start here. If your membership has lapsed and you want it back, email us.

Billing and receipts

Billing in the portal shows your membership term and your payment history, and receipts are emailed to you at the time of payment. For anything a receipt does not answer, email us and we will sort it out directly.

Privacy and your data

Our Privacy Policy sets out what we collect, why, how long we keep it and who it is shared with. You can export everything we hold about you, or delete your account outright, from Account at any time.

About the association

The Water Street District Business Association represents the businesses of Henderson’s historic Water Street district. The Member Portal is the association’s own software, built for members; it is not a marketplace and it sells nothing to the public.